Pillar one of three
A culture of excellence.
To ensure efficiency and effectiveness across every part of the Union.
85%+
of ITU's costs are its people. Excellence starts with how well the Union plans for, develops and manages them.
“To achieve excellence, we must strengthen our strategic focus, ensure strong governance, and support an engaged workforce.” As Deputy Secretary-General, Stephen Bereaux would make excellence the operating standard of the ITU Secretariat: an internally focused discipline of clear priorities, sound administration and accountable delivery, freeing the Secretary-General and the Bureau Directors to focus outward on the needs of the membership.
Four dimensions
What excellence means in practice
Strategic focus
Resources aligned with ITU's strategic priorities.
Stronger governance
Accountability, transparency and ethical decision-making.
Employer of choice
Attract and retain high-calibre professionals reflective of ITU's membership.
Cohesive operations
Align effort across ITU to deliver measurable results.
01
Excellence through strategic focus
Strategic focus means directing ITU's resources towards the priorities Member States themselves establish, and making sure Strategic Plans are actually felt in day-to-day operational work.
The ITU Strategic Plan effectively cascaded into ITU's operational activities, so the whole organization understands the work needed to achieve strategic goals.
Operational plans focused on measurable outputs directly linked to strategic objectives, developed and implemented across ITU.
Tools to monitor and evaluate implementation, assess performance against KPIs, and enable transparent reporting to Member States through up-to-date dashboards.
Periodic reviews to assess whether activities are delivering expected results, allowing agile revision of operational plans to optimize performance.
02
Excellence through effective governance
Good governance is what makes faster, better and more defensible decisions possible, and what managers and staff at every level need to understand their responsibilities and act on them.
Governance processes and tools to ensure accountability at all levels, best management practices, effective decision-making and ethical behavior across the organization.
Full implementation of ITU's accountability framework, so managers and staff at every level know their responsibilities, act with integrity, and remain transparent.
A culture of mutual accountability, where individuals take ownership and colleagues challenge, support and inspire one another toward higher standards.
Effective internal justice mechanisms that underscore trust and encourage engagement.
03
Excellence through high-performing people
ITU's mandate is delivered by people, and human resources account for more than 85% of ITU's costs. Excellence depends on a workforce with outstanding professional skills that stays engaged.
Effective planning for ITU's future human resource needs, aligned with Strategic and Operational Plans, for sustainable and cohesive mandate delivery.
Stronger HR support to attract, select and hire the most suitable candidates for each role, building a workforce balanced across ITU's regions and member states, with gender parity.
Improved performance management, reward and recognition that engages ITU's best performers and addresses underperformance directly.
Onboarding, continuous development and succession planning that advance career growth aligned with effectiveness.
Good governance will enable faster, better and more defensible decisions.